We do not store credit card details nor do we share customer details with any 3rd parties
Purchasing Policy
Our goal at Jazz Events Limited t/a Jazz Events, is to make your purchasing experience easy, efficient and fair, so we can get your products or tickets to you as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on our websites – this purchase policy incorporates our Terms of Use by this reference.
If you do not agree with any part of our terms and conditions please do not place an order.
Jazz Events Ltd sells its own products as well as products on behalf of promoters and other companies, which means we do not necessarily set the product prices. Policies set forth by our clients, such as venues and promoters, prohibit us from issuing exchanges or refunds after a purchase has been made, or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on our websites may be subject to a per ticket service charge and a non-refundable per order processing fee. When purchasing tickets on our websites, you may be limited to a specified number of tickets for each event. This amount is indicated on the order tickets page and its verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Delivery
We aim to dispatch tickets as soon as possible. We are not able to necessarily be specific with exact dates of dispatch - this is dependant on each type of event although are generally dispatched no sooner than 6 weeks before an event. Occasionally, for some events, the tickets may not be dispatched until very close to the event date. Tickets will be sent using the method selected at checkout, if an insured delivery option is selected you will be sent a tracking url when they have been dispatched. If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please contact us. Please include your booking confirmation code, the full name and address submitted with the booking, and details of the event.
Event cancellations and amendments
Occasionally, events are cancelled or postponed by the promoter or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
For information about a purchase you’ve made please email info@jazzevents.co.uk quoting your order id.
Cancellations, Refunds and Exchanges
As part of our ticket purchasing policy we regret that we cannot cancel, exchange, refund or transfer tickets unless the event in question has been either cancelled or rescheduled.
If during your booking, you provided us with a valid email address or phone number, we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.
Cancelled Events - For the majority of cancelled events (please see individual events policies where appropriate), Jazz Events Ltd will issue a full refund automatically without you needing to return the tickets. Refunds are normally issued within 28 days of Jazz Events Ltd receiving notification of the cancellation and you should see the appropriate credit on your card statement.
Rescheduled Events - (Please see individual events policies as this may change). If an event is rescheduled and you wish to receive a refund, you must contact us to specifically request this in advance of the new date - otherwise your tickets will remain valid.
If you wish to receive a refund for rescheduled events, you will need to return all tickets in your original booking to us at the address below. Please ensure that all tickets in the booking are safely returned to us. Failure to do so will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we’ll be in touch to rebook these for you.
The address to return tickets to is:
Jazz Events
Ticket Refunds
The Old School
Higher Kinnerton
Chester
CH4 9AJ
If you have not yet received your tickets, please contact us with the request including details of your booking.
Your refunds request must be received no later than 24 hours before the new event date for a refund to be issued. Unfortunately, we are unable to process any requests received after this time.
Other useful Information - If you did not purchase your ticket from Jazz Events but another seller, you will need to go back to them direct for instructions on obtaining your refund.
If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside any debited amount.
Ticket Terms and Conditions
- For all intents and purposes the term 'Ticket' is used here to describe a method by which to gain entry to an event. It may be a paper based ticket, wristband, email, e-ticket etc.
- Your ticket is issued subject to the Rules and Regulations of the venue, event organiser and promoter. Full details are available on each of our event websites.
- Please check your ticket(s) as mistakes cannot always be rectified.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you already paid the incorrect ticket price for the tickets, you will receive a full refund from us. - It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any re-arranged event. If an event is cancelled or scheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the event organiser. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.
- The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organiser or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.
- Every effort to admit latecomers will be made, but late admission cannot always be guaranteed.
- We regret that unless paragraph 17 applies, tickets cannot be exchanged or refunded after purchase. Jazz Events Ltd cannot be held responsible for any tickets, which are lost or stolen reserves the right to cancel ticket bookings which it reasonably suspects to have been fraudulently.
- Tickets are sold subject to the management’s right to alter or vary the program due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
- Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Provider, provided that even if such consent is obtained, use of Jazz Events Ltd and specific event trademarks and other intellectual property is subject to Jazz Events Ltd’s consent.
The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not effect any right or remedy that a third party has which exists or is available apart from that Act. - The venue may operate a No Smoking policy.
- The unauthorized use of photographic and recording equipment ‘may’ be prohibited. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with each individual event).
- Promoter, Venue Management and Jazz Events Ltd accept no responsibility for any personal property.
- Patrons should be advised that official merchandise is usually only available inside the venue.
- The ticket holder has a right only to entrance of a value corresponding to that stated on the ticket.
- It is the responsibility of the ticket holder to get a pass-out (or equivalent depending on the event) or there will be no-admissions of any kind.
- Ticket holders consent to filming and sound recording as members of the audience.
- If an event is rescheduled or cancelled please see our Cancellations, Refunds and Exchanges
- All of the terms and conditions are governed by English Law and any disputes arising out of any transaction with Jazz Events Ltd are subject to the exclusive jurisdiction of the English courts.
- The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
- Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.
- Tickets may be restricted to a maximum number per person, per household, discount/coupon usage or payment method. We reserve the right to cancel tickets purchased in excess of this number.
Tickets not arrived yet?
Tickets are generally dispatched no sooner than 6 weeks before an event. Occasionally, for some events, the tickets may not be dispatched until very close to the event date.
There can be a number of reasons for delays of this sort. Typically, this is due to the tickets for an event needing to be printed on special stock, where the promoter, event organiser or the venue have insisted that we use stock supplied by them, instead of our own. This can result in delays if we have to wait for this stock to arrive before we can commence fulfilling orders.
If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please email tickets@jazzevents.co.uk. You will need to include your booking confirmation code, the full name and address submitted with the booking and details of the event.
Fees & Charges
Delivery Charge
The price you pay is the same price or less than what we pay to send your order.
Our delivery service is fully insured and trackable from the moment it is dispatched.
You will receive an email confirming delivery date and time with the option of rescheduling delivery to a time more convenient.
Booking Fee
Booking Fee is applied as a percentage of your order total excluding delivery, currently 4% capped at £4.96 per order.
These charges pay for our credit/debit card processing services, merchant fees, distribution network, installation and maintenance of computer hardware and software, telephone support, labour and all the other costs associated with a ticket transaction.
Group Bookings
It’s rare for us to be able to offer group booking discounts. However, if you have a large group of people who want to attend specific event please emailtickets@jazzevents.co.uk including the number you require to book and the event you wish to attend.
General Terms and Conditions
Covering the websites of Jazz Events Ltd.
- Acceptance Of Terms
This is a Website of Jazz Events Ltd. (“Jazz”). Use by you of this Website and any other websites operated by Jazz to which this Website is linked (the "Jazz Sites"), together with all of the functions on or in or available from this Website or any other Jazz Site (including, without limitation all chat forums, bulletin boards or other forms of communication) is subject to the following terms and conditions ("Terms and Conditions") and any other terms and conditions contained on, in or available through a Jazz Site. - Content
The copyright in the material contained on, in, or available through this Website or any Jazz Site excluding the Content (as defined in paragraph 3) but including all other information, data, text, sound, photographs, graphics, video messages or other materials and the selection and arrangement thereof, and all source code, software compilations and other material (“Material”) is owned by Jazz. All rights are reserved. You do not have any right, interest or title in or to the Material unless otherwise expressly indicated.
The trademarks, service marks, and logos (“Trade Marks”) contained on or in this Website or any other Jazz Site are registered and owned by Jazz. Save as expressly stated, you do not have any right to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Jazz.
You are permitted to print or download extracts of the Material for your personal use only provided that each copy contains a notice that the Material is owned by or licensed to Jazz. None of the Material may be used for any commercial or public use.
Save as expressly stated or as necessary to view, print or download extracts of the Material for personal use, none of the Material may be copied, edited, varied, reproduced, published, displayed, distributed, stored, transmitted, commercially exploited or disseminated in any form whatsoever without the prior written consent of Jazz. - Content submitted to the website
Information, data, text, music, software, sound, photographs, graphics, video, messages or other materials may be posted, emailed or uploaded (in public or privately) on to designated areas of this Website. Any information, data, text, music, software, sound, photographs, graphics, video, messages or other materials which are posted or uploaded on to this Website or any other Jazz Site or otherwise transmitted through this Website or any other Jazz Site by any visitor to this Website is referred to as “Content”. Jazz does not control the Content and, as such, is not responsible for it in any way whatsoever. In particular, Jazz does not guarantee the accuracy, integrity or quality of such Content. Jazz shall have the right (but not the obligation) in its sole discretion to delete, edit, lock, move or remove any Content without notice. Without limiting the foregoing, Jazz shall have the right without notice to record the IP address from which any Content is posted or uploaded to or otherwise transmitted through this Website or any other Jazz Site and to lock or remove any Content which violates these Terms and Conditions or is or may be irrelevant, out of date, inappropriate or objectionable in any way whatsoever or in respect of which Jazz receives any complaint (whether valid, justified or not).
If you upload, post or otherwise transmit any Content to a public part of this Website or any Jazz Site (including, without limitation, if you post a message to a bulletin board or chat forum, upload files, input data, or engage in any other form of communication through this Website or any other Jazz Site) you are wholly responsible for it. You hereby: (a) grant Jazz an irrevocable, perpetual, royalty-free right to use, distribute, copy, edit, adapt, license, distribute, transmit, publish, publicly perform or display any such Content in any form or medium anywhere in the World; and (b) irrevocably and unconditionally waive any moral rights or similar rights you have in any Content pursuant to the Copyright, Designs and Patents Act 1988 (as amended, superseded or replaced from time to time) (the “Act”) or equivalent legislation anywhere in the World.- Content submitted for promoting our Event(s)
Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for promoting our event, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.
Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for use in the magazine, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.
- Content submitted for promoting our Event(s)
- Links To Third Parties
This Website and other Jazz Site may contain links to websites operated by third parties (“Third Party Websites”). Jazz does not have any influence or control over any such Third Party Website and, unless otherwise stated, is not responsible for and does not endorse any Third Party Website or its availability or contents or any agreement or understanding you enter into with a third party through a Third Party Website. - Member Conduct
You agree that when using the Website or any other Jazz Site you will not:
a. Upload, post or otherwise transmit Content which violates the rights (including, without limitation, the intellectual property rights) of a third party or which is unlawful, harmful, threatening, abusive, argumentative, hateful, offensive (whether in relation to sex, race, religion or otherwise) harassing, defamatory, vulgar, obscene, indecent, libellous, invasive of another's privacy or contains any illegal content;
b. Harvest Content or IP addresses or upload, post or otherwise transmit any Content which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or any other Jazz Site or any networks connected to this Website or any Jazz Site or another's computer, or that contains any chain letters, pyramid-selling schemes, bulk mail, junk mail or similar; or
c. Upload, post or otherwise transmit any Content for any commercial or business purpose including (without limitation) any Content which contains any advertising or promotional materials; or
d. Restrict or in any way inhibit any person from using this Website or any Jazz Site;
e. Upload, post or otherwise transmit any Content which is un-necessary and/or repetitive including any Content which repeats that previously uploaded, posted or transmitted by you or another visitor, unless absolutely necessary; or
f. Upload, post or otherwise transmit any Content to a part of this Website or any Jazz Site which is irrelevant to the subject matter or the Content; or
g. Upload, post or otherwise transmit any Content to this Website or Jazz Site using an e-mail address provided by a free account service such as hotmail; or
h. Register yourself as a member of this Website, the forum provided through this Website, or to receive any newsletter or other service under more than one user name and/or user account number without the consent of the Website editor or the forum moderator; or
i. Use this Website or any other Jazz Site in a manner that is inconsistent with these Terms and Conditions and/or any relevant laws and regulations in force from time to time; or
j. Breach the terms of any suspension or ban or seek alternative access.
You acknowledge that you are solely responsible for maintaining a secure password for the purpose of gaining access to the member sections of this Website or any other Jazz Site.
You agree to indemnify Jazz in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of this Website or any other Jazz Site other than in accordance with these Terms and Conditions. - Jazz Privacy Policy
If you provide information to Jazz on or through this Website or any other Jazz Site, Jazz will use it in accordance with the terms of its privacy policy. That privacy policy forms part of these Terms and Conditions and by using this Website or any other Jazz Site you acknowledge and agree that you have read and accept the terms of that privacy policy. - Disclaimer / Liability
Use of this Website, any other Jazz Site and their facilities, Third Party Websites, links to the Third Party Websites, and any Material and Content is at your own risk. To the maximum extent permitted by law: (a) Jazz disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content; and (b) all implied warranties, terms and conditions relating to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose and title are, as between Jazz and you, hereby excluded. Jazz will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, whether by Jazz or on its behalf, for any:- economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
- loss of goodwill or reputation; or
- special or indirect or consequential loss.
Jazz is liable to you directly or indirectly in relation to this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, that liability (howsoever arising) shall be limited to the sums paid by you in consideration for Jazz granting you membership to this Website.
Nothing in these Terms and Conditions shall be construed as excluding or limiting the liability of Jazz or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by English law.
- Access Restriction
Jazz reserves the right in its sole discretion to deny you access to this Website or any Jazz Site, or any portion thereof, without notice and for any reason including, without limitation, if you fail to comply with any clause 5 (Member Conduct) or any other provision of these Terms and Conditions. In particular, Jazz may deny you access to this Website or any other Jazz Site if Jazz exercises its right to lock any discussion topic to prevent further discussion, following submission of Content relating to that topic by you. - Online Competitions
If you take part in any competition which is run on or through this Website or any Jazz Site ("Competition"), you agree to be bound by the Online Competition Rules and any other rules specified by Jazz from time to time ("Competition Rules") and by the decisions of Jazz, which are final in all matters relating to the Competition. Jazz reserves the right to disqualify any entrant and/or winner in its absolute discretion without notice in accordance with the Competition Rules.
General
These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and Jazz concerning your use of this Website or any other Jazz Site and supersede any previous arrangement, agreement, undertaking or proposal, written or oral between you and Jazz in relation to such matters. Jazz reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website. No other variation to these Terms and Conditions shall be effective unless in writing and signed by an authorised representative on behalf of Jazz.
These Terms and Conditions shall be governed by and construed in accordance with English law and you agree, for the benefit of Jazz, to submit to the exclusive jurisdiction of the English Courts.
If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
Jazz’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Jazz in writing.
Unless otherwise expressly stated, nothing in the Terms and Conditions shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and Jazz.
Privacy policy
Last updated May 2018
Introduction
This privacy notice is to let you know how we Jazz Events promise to look after your personal data. The information below explains how we do this and tells you about your privacy rights and how the law protects you.
If you have any questions or want more details about how we use your personal data, you can contact us using the information provided at the bottom of this page.
What personal information do we collect?
Technical
Details on the devices and technology you use
Communications
What we learn about you from letters, email, and conversations between us
Usage of data
Other data about how you use our products and services
Documentary data
Details about you that are stored in documents in different formats, or copies of them
Consents
Any permissions, consents or preferences that you give us
What types of personal data do we use?
- Data we collect when you use our products, services and facilities:
- Payment and transaction data
- When you purchase or use our products and services
- When you contact us for a refund
- When you talk to us on the phone, online
- When you use our websites, mobile device apps or web chat services
- In emails and letters you send to us
- In customer surveys
- If you take part in our competitions or promotions
- Information you provide to us by filling in forms on our website
- Through the recruitment process
- CCTV at our events
- Profile and usage data (this includes your settings, marketing choices and data from the devices you use (such as a mobile phone or laptop) to use our online services (such as our website and mobile app). We also use Cookies and other internet tracking software to collect data while you are using our websites or mobile apps.
Who do we share your data with?
We may share your personal data with these organisations:
- Regulators and other competent authorities
- Fraud prevention agencies during payment processing
- Companies we have a joint venture or agreement to co-operate with
- Market researchers
- Companies you ask us to share your data with
How do we use your data?
Data Protection law says that we can use personal data only if we have a proper reason to do so. The law states we must have one or more of these reasons:
- To fulfil a contract we have with you
- When it's our legal duty
- When it's in our legitimate interest
- When you consent to it.
A legitimate interest is when we have a legitimate business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below.
Serving our customers
What we use your personal data for:
- To deliver our products and services
- To manage our relationship with you or your business
- To develop new ways to meet our customers’ needs and to grow our business
- To develop and carry out marketing activities
- To study how our customers use our products and services
- To market our products and services
Our reasons:
- Your consent
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Keeping our records up to date
- Working out which of our products and services may interest you and telling you about them
- Developing products and services, and what we charge for them
- Defining types of customers for new products and services
- Seeking your consent when we need it to contact you
- To provide you with information relating to an event
- As an active customer to keep you informed about our latest offers, deals and competitions
- Being efficient about how we fulfil our legal and contractual duties
- Reducing crime and operating in a safe and lawful manner
What we use your personal data for:
- To detect, investigate, report, and seek to prevent fraud
- To manage risk for us and our customers
- To obey laws and regulations that apply to us
- To respond to complaints and seek to resolve them
Our reasons:
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Developing and improving how we deal with fraud, as well as doing our legal duties in this respect
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Operating our business effectively
What we use your personal data for:
- To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.
Our reasons:
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Developing our products and services
What we use your personal data for:
- To develop and manage our brand, products, and services
- To manage how we work with other companies that provide products and services to us and our customers
- To find people who might benefit from using our products and services
Our reasons:
- Fulfilling contracts
- Our legitimate interests
- Our legal duty
Our legitimate interests:
- Developing products and services, and what we charge for them
- Defining types of customers for new products and services
- Being efficient about how we fulfil our legal and contractual duties
- Complying with regulations that apply to us
What happens if you choose not to give us your personal data?
We may need to collect personal data by law, or under the terms of a contract we have with you.
If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you. For example, not providing an email address would prevent us from providing you with an e-ticket or order confirmation.
Sometimes we might ask for information that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services.
How do we use your data for marketing?
We may use your personal data to tell you about our relevant products, competitions and offers. This is what we mean when we talk about ‘marketing’. We may also use your data to help create a profile to find potential customers like you.
We will send you marketing based on what you tell us about yourself, data we collect when you use our services, and using information from third parties we work with. We use this information to get a view on what we think would interest you the most.
We will only send you marketing messages if we have either your consent or a legitimate interest. This is when we have a legitimate business or commercial reason to use your information that does not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time by clicking unsubscribe at the bottom of any marketing email or updating your preferences in your online account.
Whatever you choose for marketing, you'll still receive service messages, such as booking confirmations and timetable changes.
How will we treat children’s privacy?
Our products and services do not specifically address anyone under the age of 13. It is possible for someone of any age to register and purchase our products or services, should they have the means to pay for it online. In the case we discover that a child under 13 has provided us with consent for marketing, we will immediately remove this consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us using one of the methods below.
How long will we keep your personal data?
We will keep your personal data for as long as you are a customer. The points below shows how long we keep which information, and our reasons why.
What data:
- Personal data including transaction history and complaints
Our reasons:
- Keeping our records up to date, working out which of our products and services may interest you and telling you about them
- To respond to any questions, claims or complaints
- Complying with regulations that apply to us
- Being efficient about how we fulfil our legal and contractual duties
Is the personal data we have about you incorrect?
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us using one of the methods below.
If you do, we will take reasonable steps to check its accuracy and correct it.
Do you want us to stop using your personal data?
You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. Please note such requests may not always be possible due to legal obligations we may have to keep such records. For example, ensuring you still have your rights under the Consumer Rights Act.
In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.
It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights. If this was to happen, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal data if:
- It is not accurate
- It has been used unlawfully but you don’t want us to delete it
- It’s not relevant any more, but you want us to keep it for use in legal claims
- You have already asked us to stop using your data but you are waiting for us to tell you if we can keep on using it
- If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us using one of the methods below.
- Do you want to withdraw your consent or object to when we use our legitimate interest for marketing?
- You can withdraw your consent or object to marketing at any time. If this is the case, you can do this by:
- Unsubscribing from an email you receive from us that contains the ‘unsubscribe’ link.
- Contacting us and informing us by using the details below.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
What is a service message?
Services messages are messages we need to send to let you know about your order, or the service we provide for you. These are different to marketing emails we send as they contain information we need to tell you to ensure we can provide you with our services effectively. Examples of these include:
- Booking confirmation and ticket details
- Changes to terms and conditions and our privacy notice
- Important information relating to an event
Cookies
So, what are Cookies exactly? Simply put, they're tiny files automatically downloaded to any device you use when you visit our website (could be on your computer, tablet, mobile phone or more). They're designed to make your visit quicker, easier, and better. They can also let us know how well our site is working, and tailor your experience on our website.
How to contact us
If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use:
Email: data@jazzevents.co.uk
Address: Data Protection, Jazz Events, The Old School, Higher Kinnerton, CH4 9AJ
